Frequently Asked Questions

Changes & Returns

How can I return a product?

In case of return, the products must be in the same condition as you received them, without their packaging being unsealed or tampered with. The products must be accompanied by the corresponding retail receipt. See more about product returns .

Is there a fee for returning products?

The cost of returning and shipping a new product that is not defective is €6, while in the case of cash on delivery, it is €8.

How many days does it take to get a refund?

For a refund, payment must be confirmed and the package must be returned. This process takes approximately 14 business days.

Contact & Support

How can I contact customer service?

You can find us at 210 9589788 daily during store hours.

What hours does the call center operate?

Monday 9:30 - 15:00

Tuesday 9:30 - 14:30 & 17:00 - 21:00

Wednesday 9:30 - 15:00

Thursday 9:30 - 14:30 & 17:00 - 21:00

Friday 9:30 - 14:30 & 17:00 - 21:00

Saturday 9:30 - 15:00

Do you have a physical store?

Yes, Fun Planet has a physical toy store in Kallithea. You can find us at 201 Demosthenous, Kallithea. Visit the contact page for more details.

Products

Are all products authentic?

Yes, all the products we have at Fun Planet are authentic and come from official manufacturers. We ensure the quality and safety of all our toys and products.

What do I do if the product I received is defective?

If the product you received is defective, please contact us immediately via email at info@funplanet.gr or by phone at 210 9589788. You will receive instructions and approval for shipping the defective product, so that we can organize the return and any replacement, at no additional cost to you.

The product I want is out of stock. When will it be available again?

If the product you want is out of stock, please contact us via email at info@funplanet.gr or by phone at 210 9589788. We will inform you of the possible date when we will have it back on our shelves or suggest alternative options.